FAQ

Are you accepting new patients?

Generally, yes. Availability varies by provider — some have openings, some have a waitlist. Tell us your insurance and what you're looking for and we'll tell you who's available.

How do I become a patient?

Submit an appointment request or call. Your request goes to a provider, who decides whether to accept you based on their availability, clinical fit, and whether they participate in your plan. Once a provider accepts you, they're your treating provider.

Can I choose my provider?

Yes. Request someone specific, or ask to be matched with whoever has availability.

Do you take my insurance?

FPC holds contracts with HMSA (all plans), UHA, HMAA, MDX, UHC, Ohana Care, Aloha Care, Humana, Cigna, Magellan, Tricare, VA, Medicare, Medicaid, and Kaiser. Participation varies by provider, because insurers credential clinicians individually rather than covering a whole practice. Tell us your plan and we'll confirm who's available to you before you book.

Do I need a referral?

Most plans don't require one for behavioral health, but some do. Check with your plan, or ask us and we'll verify when we check your benefits.

What does it cost?

See Fees and Insurance. Rates vary by provider, and your provider's current rates are confirmed with you before your first appointment.

What ages do you see?

It depends on the provider — some see children and adolescents, others adults only. Each provider's page lists the ages they see.

Do you offer telehealth?

Yes, throughout Hawaiʻi. In-person appointments are available at offices on Oʻahu, Kauaʻi, and Maui.

What happens at the first appointment?

It's a psychiatric evaluation — a full conversation about your symptoms, history, and goals. What to expect during a psychiatric evaluation.

Do you prescribe medication?

Psychiatrists and psychiatric nurse practitioners prescribe; therapists provide psychotherapy and don't prescribe. Each provider's page says which they do.

What if I'm having a mental health emergency?

Call or text 988, call 911, or go to your nearest emergency department. Fields Psychiatric Consultants is not an emergency service, and messages and appointment requests are not monitored after hours.

What if my provider leaves the practice?

You can choose to continue care with them. Your provider runs their own practice and your relationship is with them. We'll tell you how to reach them and how to transfer your records, subject to your written authorization. You can also stay and be matched with another provider.

How do I request my records?

Contact our administrative team at admin@fieldspsychiatricconsultants.com and request an ROI form.

What if I billing questions?

Contact our billing department by calling our office at (808) 207-9800 or by email at billing@fieldspsychiatricconsultants.com.

What's your cancellation policy?

Cancellation terms and no-show fees are set by each provider and will be provided to you before your first appointment.